Terms and conditions
endeavor to keep our stock availability accurate as shown on our website
however during busy periods some varieties will be sold out. As a matter of
course we will substitute the nearest plant unless requested not to. Please let
us know within 7 days if you find our substitute choice unacceptable.
that we accept an order and payment does not guarantee that every plant will be
available at the time of dispatch; occasionally plants may die or be damaged by
adverse conditions. We would, of course, then refund any payments already made
if we do not have a suitable substitute.
photographs and information on the website are for purposes of guidance only.
While we make every effort to post on the web-site photos which truly represent
the plant, colour will not always be 100% true – in particular it is sometimes
difficult to accurately represent different shades of red and violet.
dispatch orders weekly, dependent upon the season. You are entitled to cancel
your order from the day of ordering until the date of dispatch.
are dispatched via a courier and will not normally require a signature. Any
special delivery instructions, such as for example, "Leave by side of
house" etc should be entered in the "comments box".
because of the nature of the goods, once we have dispatched your plants, under
section 13, paragraph 1c of the Consumer Protection (Distance Selling)
regulation 2000, goods that are made to the consumer specifications or are
liable to deteriorate or expire rapidly means your statutory 7 working days
cooling off period is void.
dispatch, plants are examined and packed with great care to ensure that they
arrive in perfect condition. If your plants are not in good condition upon
receipt because of damage or delay, please notify us immediately by telephone
or letter (first class). Please include date of arrival of parcel so that we
can make a claim. Please retain the box and contents so they are available for
inspection, if necessary. Complaints cannot be entertained unless these
conditions are adhered to. In due course the plants will be replaced free of
plants have been delivered safely the ownership has passed from us to the
customer. We cannot be responsible for the health of plants when they are grown
in conditions not under our control, although we are quite prepared to give
advice on growing problems. Planting advice and cultural notes will be included
with your order.
receive your order the plants are ready for immediate planting. However, if you
are unable to plant immediately, put the pots outside in a shady position until
you are ready to plant them in the garden.
received after October will be dispatched usually February onwards or when the
weather is suitable. Orders of Penstemon or mixed orders including Penstemon
will not be dispatched until April or May dependent upon weather conditions. We
will not send out Penstemon plants until they are ready for planting into the
by credit card or cheque.
card payment will be taken from your account on receipt of your website order.
Cheques (made payable to Green JJam Nurseries) will be banked on receipt of
posted order. However please note depending on the time of year and weather
conditions your order might take between 2 weeks and 4 weeks before dispatch.
We are also unable to dispatch plants during the weeks that we are at a show
and will therefore send these plants orders out in the weeks after a show
JJam Nurseries is an independent, family run nursery specialising in growing
and supplying herbaceous perennials to the general public. The Nursery is owned
use any personal information we collect about you when you use this
information collected from you at the time you place an order will be stored in
our database and is used purely to carry out your instructions and action your
payment. There are no circumstances under which, this information might be
passed to a third party.
information about you when you place an order for plants. Website usage
information is collected using cookies. The personal information we collect via
this website includes your name, address and postcode, telephone numbers,
e-mail address and card payment details. When placing an order via this website
your card payment details are dealt with securely online by Stripe.com. We will
keep you informed about the status of your order by sending you updates via
e-mail. We may phone you to discuss your order if necessary.
your delivery address and contact phone numbers with our parcel courier - UK
Mail, to facilitate delivery of your order. Green JJam Nurseries will not share
your information for marketing purposes with any other companies.
under a duty to disclose or share your personal data in order to comply with
any legal obligation, or in order to enforce or apply our Terms and Conditions
or agreements or contracts between us or to protect the rights, property, or
safety of Green JJam Nurseries, our customers, or others. This includes
exchanging information with other companies and organisations for the purposes
of fraud protection, credit risk reduction and our internal investigations
including customer complaints and claims.
the right to request a copy of the information that we hold about you. If you
would like a copy of some or all of your personal information, please email or
write to us at the following address. We may make a small charge for this
service. We want to make sure that your personal information is accurate and up
to date. You may ask us to correct or remove information you think is
inaccurate. If you do change your name, address or contact information please
the right to ask us to delete all of the information held on you by Green JJam
Nurseries. If you wish to exercise your "Right to be Forgotten"
please email and let us know. We will remove your email address and contact
details from our records and securely delete any other information we may hold.
However, we are legally obliged to keep all financial records as stated below.
If you have any further queries please contact us.
Internet is not a secure medium; transmission of information over the internet
is done at your own risk. However we take data security issues very seriously.
Some of the relevant security procedures are described in this policy.
Firewalls are used to attempt to block unauthorised traffic to the servers and
the actual servers are located in a secure location.
checks in place to ensure that our internal procedures meet our policy
standards. We only allow access to personal information about you to Green JJam
Nurseries employees who require that information in order to provide products
to you. We ensure that third parties, who work with us to facilitate delivery
of your order, or who maintain our website, agree to protect your personal
retain all data while it is still current; invoices and associated paperwork
for up to 6 years after the calendar year to which they relate. Any
correspondence via email or letters concerning orders will be kept for as long
as they are relevant.
are tiny files which ask permission to be downloaded to your computer or mobile
device, to improve your experience. Once you agree, the file is added and the
cookie helps analyse web traffic or lets you know when you visit a particular
site. Cookies allow web applications to respond to you as an individual. The
web application can tailor its operations to your needs, likes and dislikes, by
gathering and remembering information about your preferences. You can
prevent the setting of cookies by adjusting the settings on your browser (see
your browser Help for how to do this). Be aware that disabling cookies will
affect the functionality by preventing you from taking full advantage of the
submitting your information you consent to the use of that information as set
this page, and may place notices on other pages, so that you may be aware of
the information we collect and how we use it. We will also e-mail you should we
make any changes so that you may consent to our use of your information in that
way. Continued use of the service will signify that you agree to any such
changes. Because the Internet infrastructure is global, the information you
provide may be transferred outside the European Economic Area ("EEA")
and therefore data within these areas is not subject to similar data protection
legislation during use, as set out in this policy. However, we have taken the
steps outlined above to try to improve the security of your information. By
submitting your information you consent to these transfers.
How to contact us
hold about you:
Green JJam Nurseries, Ginger Farm, Upper Hook Road, Upton Upon Severn,
Worcestershire. WR8 0SA
send us a message via our websites ‘Contact Us’ page
exercise all relevant rights, queries or complaints please in the first
instance contact Green JJam Nurseries