Terms and conditions

 We endeavor to keep our stock availability accurate as shown on our website however during busy periods some varieties will be sold out. As a matter of course we will substitute the nearest plant unless requested not to. Please let us know within 7 days if you find our substitute choice unacceptable.

 The fact that we accept an order and payment does not guarantee that every plant will be available at the time of dispatch; occasionally plants may die or be damaged by adverse conditions. We would, of course, then refund any payments already made if we do not have a suitable substitute.

 All photographs and information on the website are for purposes of guidance only. While we make every effort to post on the web-site photos which truly represent the plant, colour will not always be 100% true – in particular it is sometimes difficult to accurately represent different shades of red and violet.

Dispatch Policy

 We dispatch orders weekly, dependent upon the season. You are entitled to cancel your order from the day of ordering until the date of dispatch.

 Plants are dispatched via a courier and will not normally require a signature. Any special delivery instructions, such as for example, "Leave by side of house" etc should be entered in the "comments box".

Unfortunately, because of the nature of the goods, once we have dispatched your plants, under section 13, paragraph 1c of the Consumer Protection (Distance Selling) regulation 2000, goods that are made to the consumer specifications or are liable to deteriorate or expire rapidly means your statutory 7 working days cooling off period is void.

 Before dispatch, plants are examined and packed with great care to ensure that they arrive in perfect condition. If your plants are not in good condition upon receipt because of damage or delay, please notify us immediately by telephone or letter (first class). Please include date of arrival of parcel so that we can make a claim. Please retain the box and contents so they are available for inspection, if necessary. Complaints cannot be entertained unless these conditions are adhered to. In due course the plants will be replaced free of charge.

 Once the plants have been delivered safely the ownership has passed from us to the customer. We cannot be responsible for the health of plants when they are grown in conditions not under our control, although we are quite prepared to give advice on growing problems. Planting advice and cultural notes will be included with your order.

 When you receive your order the plants are ready for immediate planting. However, if you are unable to plant immediately, put the pots outside in a shady position until you are ready to plant them in the garden.

 

Winter Plant Orders

 Orders received after October will be dispatched usually February onwards or when the weather is suitable. Orders of Penstemon or mixed orders including Penstemon will not be dispatched until April or May dependent upon weather conditions. We will not send out Penstemon plants until they are ready for planting into the ground.

 

Payment by credit card or cheque.

Credit card payment will be taken from your account on receipt of your website order. Cheques (made payable to Green JJam Nurseries) will be banked on receipt of posted order. However please note depending on the time of year and weather conditions your order might take between 2 weeks and 4 weeks before dispatch. We are also unable to dispatch plants during the weeks that we are at a show and will therefore send these plants orders out in the weeks after a show finishes.

Privacy Policy

 Green JJam Nurseries is an independent, family run nursery specialising in growing and supplying herbaceous perennials to the general public. The Nursery is owned by Julia Mitchell as a sole trader.  This privacy policy explains how we use any personal information we collect about you when you use this website.

 The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.

 

 We collect information about you when you place an order for plants. Website usage information is collected using cookies. The personal information we collect via this website includes your name, address and postcode, telephone numbers, e-mail address and card payment details. When placing an order via this website your card payment details are dealt with securely online by Stripe.com. We will keep you informed about the status of your order by sending you updates via e-mail. We may phone you to discuss your order if necessary.

 We share your delivery address and contact phone numbers with our parcel courier - UK Mail, to facilitate delivery of your order. Green JJam Nurseries will not share your information for marketing purposes with any other companies.

 

 We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or agreements or contracts between us or to protect the rights, property, or safety of Green JJam Nurseries, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and our internal investigations including customer complaints and claims.

 

 You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you do change your name, address or contact information please inform us.

 You have the right to ask us to delete all of the information held on you by Green JJam Nurseries. If you wish to exercise your "Right to be Forgotten" please email and let us know. We will remove your email address and contact details from our records and securely delete any other information we may hold. However, we are legally obliged to keep all financial records as stated below. If you have any further queries please contact us.

 

 The Internet is not a secure medium; transmission of information over the internet is done at your own risk. However we take data security issues very seriously. Some of the relevant security procedures are described in this policy. Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location.

 We have checks in place to ensure that our internal procedures meet our policy standards. We only allow access to personal information about you to Green JJam Nurseries employees who require that information in order to provide products to you. We ensure that third parties, who work with us to facilitate delivery of your order, or who maintain our website, agree to protect your personal information.

 We retain all data while it is still current; invoices and associated paperwork for up to 6 years after the calendar year to which they relate. Any correspondence via email or letters concerning orders will be kept for as long as they are relevant.

 

 Cookies are tiny files which ask permission to be downloaded to your computer or mobile device, to improve your experience. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences. You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality by preventing you from taking full advantage of the website.

 

 By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages, so that you may be aware of the information we collect and how we use it. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Because the Internet infrastructure is global, the information you provide may be transferred outside the European Economic Area ("EEA") and therefore data within these areas is not subject to similar data protection legislation during use, as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

 We keep our privacy policy under regular review and we will place any updates on this web page.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Telephone: 01684 593606

Email: info@greenjjam.co.uk

Write to: Green JJam Nurseries, Ginger Farm, Upper Hook Road, Upton Upon Severn, Worcestershire. WR8 0SA

Or you send us a message via our websites ‘Contact Us’ page

To exercise all relevant rights, queries or complaints please in the first instance contact Green JJam Nurseries